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Set up your phone

Your SIM card comes with all the settings needed to connect to the internet and get online, and will automatically set up your phone's connection. However, if you ever need to create a connection manually, follow the steps below for you phone model.

Operating system settings

If your specific device is not supported yet, the instructions below will help you get set up on some of the most popular mobile OSes.

iPhone

Android

Windows Phone 8 (for Nokia Lumia)

Windows Phone 8 (for HTC 8S/8X)

BlackBerry 10

Nokia Asha

iPhone

iPhone users can download a configuration profile to set up their iPhone for internet access. Connect your phone to a wi-fi service, and tap this link in your phone's browser to download the profile. Then tap "Install" to complete the set up.

You can remove the profile at any time by going to Settings > General > Profile.

Please note that iPhones cannot be set up for picture messaging using this method.

Android

Follow these steps to set up most phones that use the Android OS:

For Internet Access

1. From the Home screen, tap the Menu key
2. Tap Settings
3. Under Wireless & networks, tap Mobile networks (you may need to tap More settings first, then Mobile networks)
4. Tap Access Point Names
5. Tap the Menu key
6. Tap New APN
7. Tap Name then tap the text box and enter TPC then tap OK
8. Tap APN then tap the text box and enter everywhere then tap OK
9. Scroll down to the bottom of the screen, and tap APN Type. Enter default then tap OK
10. Tap the Menu key
11. Tap Save
12. Tap the APN you've created to make it active
13. Press the Back key four times or press the home button to return to the standby screen.
14. Turn your phone off and back on again

For MMS

1. From the Home screen, tap the Menu key
2. Tap Settings
3. Under Wireless & networks, tap Mobile networks (you may need to tap More settings first, then Mobile networks)
4. Tap Access Point Names
5. Tap the menu key
6. Tap New APN
7. Tap Name then tap the text box and enter TPC MMS then tap OK
8. Tap APN then tap the text box and enter eezone then tap OK
9. Tap MMSC then tap the text box and enter http://mms then tap OK
10. Tap MMS proxy then tap the text box and enter 149.254.201.135 then tap OK
11. Tap MMS port then tap the text box and enter 8080 then tap OK
12. Scroll down to the bottom of the screen, and tap APN Type. Enter mms.
13. Tap the Menu key
14. Tap Save
15. Press the Back key four times or press the home button to return to the standby screen.
16. Turn your phone off and back on again

Windows Phone 8 (for Nokia Lumia)

Follow these steps to set up Nokia Lumia phones that use the Windows Phone 8 OS.

1. Swipe left from the Start screen to display your Apps list
2. Tap Settings
3. Tap Access Point
4. Tap the + symbol
5. In Name, type Phone Co-op
6. Under Internet APN > Access point name, type everywhere
7. Tap the arrow next to MMS APN
8. In MMS access point name, type eezone
9. In Proxy address type 149.254.201.135.
10. In Proxy port type 8080
11. In MMSC address type http://mms
12. Tap the tick symbol to save and go back to the access point screen
13. Tap on Phone Co-op to activate the new access point

Windows Phone 8 (for HTC 8S/8X)

Follow these steps to set up HTC phones that use the Windows Phone 8 OS.

For Internet Access

1. Swipe left from the Start screen to display your Apps list
2. Tap Settings
3. Tap Mobile network
4. Tap Add Internet APN.
5. Tap APN, then type everywhere.
6. Tap the Save icon.

For MMS

1. Swipe left from the Start screen to display your Apps list
2. Tap Settings
3. Tap Mobile network  
4. Tap Add MMS APN.
5. Tap APN, then type eezone.
6. Tap WAP gateway (URL), then type 149.254.201.135.
7. Tap WAP gateway port, then type 8080.
8. Tap MMSC (URL), then type http://mms.
9. Tap IP type, then choose IPv4.
10. Tap the Save icon.

BlackBerry 10

New BlackBerries with the BlackBerry 10 OS have the BlackBerry email service built in, but you will need to set up the internet connection manually.

Internet

1. Swipe left on the main screen.
2. Scroll to and select Settings and select Network Connections.
3. Select Mobile Network.
4. Select the APN Settings icon and select Access Point Name (APN).
5. Enter everywhere.
6. Select Save.
7. Press the Back button to return to the main screen.
8. Your phone has been set up for internet access.

MMS

1. Swipe left on the main screen.
2. Scroll to and select Text Messages.
3. Select the Options icon.
4. Select Settings.
5. Select Text Messages and select MMS.
6. Select Advanced.
7. Scroll to APN Settings.
8. Select APN and enter eezone.
9. Scroll to MMSC Settings.
10. Select MMSC URL and enter http://mms
11. Select Proxy URL and enter 149.254.201.135:8080
12. Press Save.
13. Press the Back button to return to the main screen.
14. Your phone has been set up for MMS.

Nokia Asha

Follow these steps to set up most phones that use the Nokia Asha OS:

Internet

1. Go to the Start screen.
2. Select settings.
3. Scroll down.
4. Select configuration.
5. Select personal settings.
6. Select the list symbol.
7. Select web.
8. Select account name, enter Co-op Internet, and select OK.
9. Select username, leave it blank, and select OK.
10. Select password, leave it blank, and select OK. Re-enter nothing, and select OK.
11. Under use pref. acc. point, tick NO.
12. Select access point.
13. Select proxy, and tick disable.
14. Select bearer settings.
15. Select mob. data acc.point, enter everywhere, and select OK.
16. Select authentication type, tick normal, and select OK.
17. Select username, leave it blank, and select OK.
18. Select password, leave it blank, and select OK. Re-enter nothing, and select OK.
19. Press the Back symbol three times.
20. Press Co-op Internet for a second, until a popup window is displayed.
21. Select activate.
22. Return to the Start screen.
23. Switch off the phone and restart it to activate the settings.

MMS

1. Go to the Start screen.
2. Select settings.
3. Scroll down.
4. Select configuration.
5. Select personal settings
6. Select the list symbol.
7. Select multimedia msg.
8. Select account name, enter Co-op MMS, and select OK.
9. Select Server address, enter http://mms, and Select OK.
10. Select use pref. acc. point., and tick NO.
11. Select access point.
12. Select Proxy.
13. Tick enable.
14. Select Proxy address, enter 149.254.201.135, and select OK.
15. Select Proxy port, enter 8080, and select OK.
16. Select bearer settings.
17. Select mob.data acc.point, enter eezone, and select OK.
18. Select authentication type, and tick PAP.
19. Select username, leave it blank, and select OK.
20. Select password, leave it blank, and Select OK. Re-enter nothing, and select OK.
21. Press the Back symbol three times.
22. Press Co-op MMS for a second, until a popup window is displayed.
23. Select Activate.
24. Return to the Start screen.
25. Switch off the phone and restart it to activate the settings.

Manual settings

If you're using any other type of phone, or the methods above aren't working check these settings:

Internet Picture messaging

Access Point (APN): everywhere
User name: eesecure
Password: secure
Proxy: disabled

APN : eezone
MMS proxy : 149.254.201.135
MMS port : 8080
MMS url : http://mms

Data use FAQs

Why can't I access some websites?

We have signed-up to a Code of Practice to help us self-regulate the content available on phones. Certain sites and services that are deemed inappropriate for under 18s are, by default, not accessible from our service. However, content filtering is not perfect and, sometimes, it can block legitimate sites. When that happens, or for any other reason, we can turn it off. Simply call us on 500.

For more information about mobile content filtering, please visit the website of the British Board of Film Classification: http://www.bbfc.co.uk/what-classification/mobile-content

Can I use tethering?

We are happy for you to tether your phone to any other device, to share its internet connection, though we cannot guarantee that every phone will be compatible. For example, iPhone's Personal Hotspot feature does not work on our service.

How do I set up my phone for e-mail?

Compatible phones can also send and receive e-mails. You will need your e-mail address, and e-mail provider's incoming server.

If you have a Phone Co-op e-mail address the incoming server is pop3.phonecoop.coop.

For the outgoing (SMTP) server, you can generally use mail.phonecoop.coop. However, if your mail provider uses SSL, you will need to use the SMTP settings they have provided you with.

Our Co-op

Call us on
01608 434 434